If you experienced an issue with your order, please file a claim with Route’s team here.
Cronk Nutrient's online store offers shipping to all of Canada and the United States, with items shipped from either their New Brunswick, Canada warehouse or their inventory at Amazon.
Orders are typically fulfilled within one business day, but may take up to three days to process.
Once you place your order, the Cronk Nutrient team will decide where to ship your item from, either their warehouse or Amazon's. If your item is shipped from their warehouse, you will receive a tracking number from one of the following carriers: UPS, FedEx, Purolator, Canada Post, Canpar, or DHL. If shipped from Amazon, you will receive an Amazon tracking number within a day or two.
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
Cronk Nutrient's online store offers free shipping on orders over $125 CAD before tax in North America. However, orders placed in Zone 2 of Canada or the United States are not included in this offer and will be charged at normal rates. If you require a more accurate shipping quote, please contact the Cronk Nutrient team at firstname.lastname@example.org.
Canada Zone 2
Newfoundland and Labrador
United States Zone 2
Puerto Rico and any other US Territories.
Any oversized items DO NOT qualify for our standard free shipping and will be priced based on weight and size. Oversize items are classified as anything over 65 pounds.
All Cronk Nutrient's online orders will be shipped out in unbranded boxes. If you have any special requests please add this to the note section when you place your order.
CANADA & US SHIPPING DELIVERY ESTIMATES
Since we use FBA from Amazon this allows us to get you your order as fast as possible. In most cases, all orders will be shipped out the same day, if not the next day. After the package has been shipped out you should receive the parcel within 2-5 business days. In some cases, it can take up to 8 business days but is rare.
Delivery can take place on weekends as well if fulfilled through our Amazon partner.
REST OF THE WORLD SHIPPING DELIVERY ESTIMATES
We use UPS, FedEx, Purolator, Canpar or DHL for international shipments. Most international shipments will arrive in 8 business days of order, in some cases it can take up to 14 days. If you don't see your location available for shipping please reach out to us at email@example.com for a quote!
Nutrient Orders 1 to 2 business days of handling time before your order is shipped.
Light Orders 4 to 8 business days of handling time before your order is shipped.
Merch Orders 3 to 5 business days of handling time before your order is shipped.
SPECIAL ORDER ITEMS (SOI)
Special order items such as our commercial grow lights can take up to 10 business days of handling time. Commercial Grow lights will be shipped directly from our manufacturer in China and can take up to 30 days. Special order nutrients will be shipped from Canada and can take up to 10 business days of handling time and 7-14 days of shipping.
Regular Shipping Delivery Time Nutrients once shipped will take a maximum of 8 Business days from the time of being shipped.
When exposed to cold temperatures, nutrients can freeze. We send liquid nutrients using express delivery during the winter months so that your shipments are safe. Depending on the courier, your goods may not be sent until the following Monday to avoid them from sitting in a chilly warehouse over the weekend.
If your nutrients do freeze you can do a couple. Let the nutrients defrost at room temperature, if there are solids still in the bottle after 24 hours pour your nutrients into a pot and warm them up well mixing until all solids are dissolved. You can also take an equal part of RO water, bring it to a boil and mix it with the nutrients, when doing this method make sure to double your dose when feeding.
If you are not comfortable with this process and have added route insurance to your order you may apply for a full refund or replacement. Occasionally, our online inventory is inaccurate. In the case we cannot fulfill your order due to an item being out of stock, we will contact you within 24 hours on whether to cancel the order or wait for the item to be back in stock.
We reserve the right to cancel & refund any order that we cannot economically ship to. If this happens you will be refunded in full and notified of the issue.
Our return policy allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in its original condition, with seals intact. You must also provide proof of purchase or a receipt.
To initiate a return, contact us at firstname.lastname@example.org. Please note that the return address is 560 NB-100 Nauwigewauk, New Brunswick E5N 6Z8. We will provide you with a return shipping label and instructions for sending your item back. Please note that we do not accept returns without prior approval.
If your item is damaged or defective, or you receive the wrong item, please contact us immediately upon receipt of the order. We cannot provide a replacement or refund for lost, stolen, or damaged orders if route insurance was removed.
If you want to exchange your item, the fastest way is to return the item and then make a separate purchase for the new item.
Once we receive and inspect your return, we will notify you if your refund has been approved or not. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since the return was approved, please contact us at email@example.com for assistance.